MISSION & VALUES
We strive to be a premier independent hospitality company providing genuine service, rigorous management, ethical operations, and an innovative approach to maximizing the performance of a hotel or resort asset.
The foundation of successful hospitality is and always has been exceptional guest, client & associate service. In keeping with that belief, our culture is defined by eight core service values, which drive our mission:
Maintain a professional staff of the highest standards through continuous training and development
Anticipate and exceed our guests’ and clients’ expectations with genuine sincerity
Treat each guest, client, and fellow associate with respect, honesty, appreciation, and concern
Protect and further the client’s and our company’s financial well-being
Perform all responsibilities safely, legally, and ethically
Continuously strive for product improvement
Respect and care for our clients’ assets
Communicate positively about our guests, clients, and associates at all times.